January 19th, 2012
Last year we launched our first annual Brand Ambassador Awards. We have found over the past 10 plus years of working in customer and employee engagement that every company has individuals in it who continually go above and beyond for clients. Using customer feedback we uncover their stories.
Read the rest of this entry »
Tags: brand ambassador, Brand Ambassador Awards, Customer experience, employee engagement, employee experience
Posted in Customer experience, Engaged Employees, Uncategorized | No Comments »
January 11th, 2012
Engaging employees can be a daunting task, and with all of the jargon out there, it’s easy to get lost and not know what next steps to take. In this post, we examine the eight dimensions of our Employee Engagement model, illustrated with real-life examples of companies who embody what these drivers are all about.
Read the rest of this entry »
Tags: accounting, BUPA, customer focus, employee engagement, growth, Healthcare, purpose, Recognition, resources, trust, Wegmans
Posted in Engaged Employees, Motivating Employees, employee feedback | No Comments »
January 5th, 2012
If there is one master customer experience rule, I think it would be this: solve your customers’ problems. Every change, every action, every improvement should have the end goal of solving a customer problem. So how does this apply to the Pharma industry?
Read the rest of this entry »
Posted in Closed Loop Feedabck, Customer experience, Healthcare | No Comments »
December 29th, 2011
2011 has been a great year for all of us here at PeopleMetrics as well as the Customer Experience space at large. And so in honor of the close of this year and a start of the new one, we’d like to share four customer experience themes we uncovered this past year.
Read the rest of this entry »
Posted in Customer experience | No Comments »
In a report titled, “The Digital Universe Decade – Are You Ready?” EMC stated that in 2010 alone, 1.2 zettabytes of digital information was created. This is equal to: Read the rest of this entry »
