Engaging employees can be a daunting task, and with all of the jargon out there, it’s easy to get lost and not know what next steps to take. In this post, we examine the eight dimensions of our Employee Engagement model, illustrated with real-life examples of companies who embody what these drivers are all about.
Archive for the ‘employee feedback’ Category
Understanding the Employee Experience
Wednesday, January 11th, 2012Using the Voice of Your Employees (VoE) to Improve the Employee Experience
Wednesday, November 16th, 2011
Employee engagement surveys have become an HR staple. In spite of their prevalence, a recent survey by TLNT and HRmarketer revealed that many of these surveys are a wasted effort:
Evaluating the Consistency and Quality of Your Customer Experiences
Monday, November 7th, 2011
We love the “wow” moments of customer service – when a committed employee goes above and beyond to make someone’s day or when a company goes out of its way to correct a service failure. But a customer experience strategy that relies only on superhero moments of great customer service is little more than a nice-sounding dream. A customer experience strategy must focus on creating experiences that are replicable and consistently great. To do this we have outlined seven important areas to evaluate:
Leadership and Communication: How to Improve Communication Between Managers and Executives
Tuesday, November 17th, 2009In his bestselling book E-myth Mastery, business writer Michael E. Gerber highlights five essential qualities for entrepreneurial success: (more…)
When to Conduct Employee Surveys
Monday, October 26th, 2009
Timing isn’t everything in employee engagement research, but it’s definitely important to consider. The best time to send out employee surveys varies according to each organization’s culture, history, and goals. If your firm has never conducted research before, an initial wave of surveys will set a starting point for employee engagement and any other factors you may choose to measure. As the results of this first survey will serve as a compass for future research, it’s a good idea to include as many employees as possible. Create a specific, generous time window for returning the surveys. A reminder email in the middle of fielding the survey will help garner additional responses. After your first round of research, your action plans, among other factors, will dictate when to survey your employees. (more…)