Employee Engagement and Customer Engagement Connection (Fig. 1)
Archive for the ‘Retaining Employees’ Category
Outsourcing Inspiration: How Customer Feedback Creates Meaning at Work
Wednesday, August 3rd, 20113 Common Causes of Employee Disengagement
Tuesday, July 19th, 2011Our 2011 Employee Engagement study is currently in the works and we are so excited to share the results. We’re uncovering some unexpected trends, surprising findings and best practices we might not have predicted.
Silent but Deadly: How to learn from Quietly Disgruntled Customers
Thursday, March 31st, 2011
There’s a certain type of customer lurking in every company’s sales records. This customer is influential on your future business. She’s mindful enough to pay attention to her purchasing experience, and articulate enough to pass on any dissatisfaction to her friends and family. However, she doesn’t provide feedback to you when she experiences a problem; she just walks away.
Proactive Customer Management: Using Customer Feedback in Real Time
Thursday, August 12th, 2010
Customer feedback mechanisms have always faced the challenge of the “Open Loop.” The Open Loop refers to the gap between the customer’s mouth and the executive’s ear. Survey results are often misinterpreted or underutilized due to the time lapse between when the customer provides feedback and when company leadership sees that feedback. Moreover, the gap in the loop prevents companies from addressing individual customers’ concerns. However, today’s web 2.0 technology allows customer feedback to be tracked in real time, thereby closing the loop. This article will briefly explore the history behind the challenge of closing the loop, and introduce PeopleMetrics’ advanced system for responding to customer feedback in real time. Through groundbreaking Closed Loop customer research approaches, companies can finally manage customer feedback as it is gathered, and thereby enjoy skyrocketing Customer Engagement.
Five Effective Real-World Approaches to Employee Recognition
Wednesday, October 14th, 2009
Employee recognition has proven to be an influential factor in employee retention, engagement, and motivation. Organizations that successfully and consistently implement employee recognition enjoy long-term stability and higher profit margins. To better understand effective employee recognition, we’ve outlined five guidelines for this management strategy, along with real-world examples for each approach.