February 13th, 2012
Customer-centricity is increasingly being viewed by leaders as a strategic priority. Based on employee feedback from the PeopleMetrics 2011 Employee Engagement Trends report, this four-part series examines the seven practices that differentiate a customer-centric from a company-centric company.
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Tags: Customer Feedback, employee engagement, employee experience
Posted in Business Strategy, employee experience | No Comments »
February 8th, 2012
WorkSimple, a social work performance platform, predicts that in 2012 we will see “the growth of empowerment and engagement” as a core strategic focus. If you are one of the managers or leaders currently looking for ways to better empower your employees, here are three recommended actions:
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Tags: Amy C. Edmondson, employee empowerment, employee engagement, Empowerment, Harvard, Human resource management, Management, Steven J. Kramer, Teresa M. Amabile
Posted in Engaged Employees, employee experience | No Comments »
January 31st, 2012
Better experiences – every customer and employee wants them, businesses want to provide them, and solutions providers promise them. But how does one actually track something as elusive as an “experience”? The following is an introduction to how we help companies measure their delivered experiences.
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Tags: customer engagement, Customer experience management, employee engagement, retention
Posted in Customer experience, Engaged Customers, Engaged Employees, methodology | No Comments »
January 19th, 2012
Last year we launched our first annual Brand Ambassador Awards. We have found over the past 10 plus years of working in customer and employee engagement that every company has individuals in it who continually go above and beyond for clients. Using customer feedback we uncover their stories.
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Tags: brand ambassador, Brand Ambassador Awards, Customer experience, employee engagement, employee experience
Posted in Customer experience, Engaged Employees, Uncategorized | No Comments »
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