The top ten companies in PeopleMetrics’ 2009 Most Engaged Customers report are an elite group.  Their customers are more engaged than their competitors’.  This means that they do more than simply provide a service—they provide a positive emotional experience that customers return for time and time again.  Given that PeopleMetrics has proved a connection between Customer Engagement and a company’s overall financial health, these companies are role models for long-term business success.  In the 2009 study, Costco earned the #10 slot.

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