As our previous post, “Bridging the Engagement Gap with Positive Psychology,” explained, the millennial field of positive psychology examines how people can become happier by focusing on the meaningful, positive aspects of their lives. Researchers who study positive psychology ask how, why, and when positive emotions surface, and what individuals and institutions can do to increase happiness. Here at PeopleMetrics, we see happiness fitting into the passion part of our equation for Customer, Employee, and Physician Engagement. We weren’t surprised, then, to find that the founders of positive psychology also emphasize engagement.
Posts Tagged ‘employee engagement’
Using Positive Psychology to Boost Workplace Morale, Engagement
Wednesday, July 7th, 2010Creating a Customer-Centric Organization
Thursday, May 20th, 2010
Is your organization customer-focused? This is a useful question anytime, but the recession of the last year has made your answer crucial. As the economy turns around, customer-centric organizations will be best equipped to take advantage of growing consumer confidence, as they will have the best understanding of the needs and wants of their audience. As Inc. magazine reported back in September, a few companies are actually growing in the recession. Some are forming new partnerships. Others are taking advantage of the talent in the marketplace and building a more effective workforce. In this post, we’ll focus on a third route to recession success: developing new services that customers really want. For instance, a dry-cleaning company featured in the Inc. article is developing an online service to allow its customers to track when their dry cleaning order is ready.
Bridging the Engagement Gap with Positive Psychology
Monday, April 12th, 2010
A gap separates good companies from great ones. Shrinking this gap results in better employee performance, lower operating costs, and increased customer engagement. What is this one seemingly magical rift that separates surviving companies from thriving companies? The engagement gap.
The Link Between Employee Engagement and Customer Engagement
Thursday, March 18th, 2010
Henry Ford once said, “A business that makes nothing but money is a poor business.” Here at PeopleMetrics, we state that maxim a little differently: A business that focuses on nothing but customer sales will under-perform. That may sound counter-intuitive, but it’s true because your customer doesn’t operate in a vacuum. Consciously or subconsciously, your customer decides how much to spend and whether or not to return to your brand. Our research shows that this decision is often based on the customer’s emotional experience with your employees.
Techniques for Improving Organizational Resilience
Wednesday, November 11th, 2009
Resilience is a crucial characteristic in this unpredictable world. Trees survive terrible storms if they can bend in the wind. Species who cannot adapt to new conditions die out. The natural world’s proclivity toward flexibility is also rewarded in humans. Thomas Edison once said, “I have not failed. I’ve just found 10,000 ways that won’t work.” Eventually, resilient individuals can achieve success, sometimes after hundreds of attempts at their dream. At its core, resilience is the spark of determination that empowers us to get up and try again, no matter what the circumstances. We have seen time and again that the most successful businesses are resilient enough to bounce back from any crisis. What’s less clear is how such successful firms encourage resilience in their ranks.