Better experiences – every customer and employee wants them, businesses want to provide them, and solutions providers promise them. But how does one actually track something as elusive as an “experience”? The following is an introduction to how we help companies measure their delivered experiences.
Posts Tagged ‘employee engagement’
The People Metric: Measuring Experiences
Tuesday, January 31st, 2012Brand Ambassadors: How People Bring Your Brand to Life
Thursday, January 19th, 2012
Last year we launched our first annual Brand Ambassador Awards. We have found over the past 10 plus years of working in customer and employee engagement that every company has individuals in it who continually go above and beyond for clients. Using customer feedback we uncover their stories.
Understanding the Employee Experience
Wednesday, January 11th, 2012
Engaging employees can be a daunting task, and with all of the jargon out there, it’s easy to get lost and not know what next steps to take. In this post, we examine the eight dimensions of our Employee Engagement model, illustrated with real-life examples of companies who embody what these drivers are all about.
Employee Engagement: Helping Employees Find Meaning on the Job
Tuesday, November 1st, 2011For decades, it was assumed that employees were motivated only by extrinsic factors such as pay, resources, and health plans. While those traditional benefits are certainly still a motivating factor for most workers, more and more research is showing that employee engagement also has a lot to do with how people feel at work.
Three Customer Experience Truths from the Restaurant Industry
Wednesday, September 28th, 2011
There are some elements of the customer experience that are unique to a given industry – things like baggage fees, claims departments, and billing practices. But there are some universal customer experience truths that apply regardless of the industry you happen to work in. This post examines three of these truths as uncovered through our partnership with one of our clients, Service Inspired Restaurants®.