A shift is underway in the performance management world. Some HR directors, c-suite leaders, and organizational researchers espouse the idea that employee engagement should be an integral part of the performance review process. This approach would augment the traditional performance review, in which an employer delivers a critique of an employee’s performance. A paper recently published in the Human Resources Management Review argued that employers should manage and attempt to improve employee engagement as a part of the review process. The paper’s writers imply that a Voice of the Employee program that boosts employee engagement will generally boost overall staff performance as well.
Posts Tagged ‘employee engagement’
Integrating Employee Engagement into the Performance Management Process
Monday, September 19th, 2011Outsourcing Inspiration: How Customer Feedback Creates Meaning at Work
Wednesday, August 3rd, 2011
Employee Engagement and Customer Engagement Connection (Fig. 1)
3 Common Causes of Employee Disengagement
Tuesday, July 19th, 2011Our 2011 Employee Engagement study is currently in the works and we are so excited to share the results. We’re uncovering some unexpected trends, surprising findings and best practices we might not have predicted.
Eco-Friendly Ways to Boost Employee Engagement
Tuesday, July 12th, 2011
Too often, employee engagement is seen as little more than an added expense—many equate employee engagement with higher spending on benefits. This doesn’t have to be the case. Our research has shown that many employees simply want to feel that their work matters—that what they do makes a difference. This feeling can be achieved on both an individual level, by thanking each employee for their hard work, and on a company-wide level, by rallying the troops for a cause.
Common Characteristics of Brand Ambassadors
Tuesday, May 31st, 2011Customers do not build a passionate connection to a company through company policies, customer service procedures, or name badges. Because customers are people and people do not connect to buildings, signage or inanimate objects, they connect to other people. And when they feel a positive connection to a person they begin to feel warmly toward the company they are doing business with.