Customer-centricity is increasingly being viewed by leaders as a strategic priority. Based on employee feedback from the PeopleMetrics 2011 Employee Engagement Trends report, this four-part series examines the seven practices that differentiate a customer-centric from a company-centric company.
Posts Tagged ‘employee experience’
Seven Practices of a Customer-Centric Organization: Customer Experience Starts at the Top
Monday, February 20th, 2012Seven Practices of a Customer-Centric Organization: Introduction
Monday, February 13th, 2012Customer-centricity is increasingly being viewed by leaders as a strategic priority. Based on employee feedback from the PeopleMetrics 2011 Employee Engagement Trends report, this four-part series examines the seven practices that differentiate a customer-centric from a company-centric company.
Brand Ambassadors: How People Bring Your Brand to Life
Thursday, January 19th, 2012
Last year we launched our first annual Brand Ambassador Awards. We have found over the past 10 plus years of working in customer and employee engagement that every company has individuals in it who continually go above and beyond for clients. Using customer feedback we uncover their stories.
Using the Voice of Your Employees (VoE) to Improve the Employee Experience
Wednesday, November 16th, 2011
Employee engagement surveys have become an HR staple. In spite of their prevalence, a recent survey by TLNT and HRmarketer revealed that many of these surveys are a wasted effort: