We live in an era that values immediate satisfaction. Modern technology has made everything from food to entertainment available within seconds. Yet, even today, certain things are better when they take a little more time. Employee engagement is one of those items. A long-term, outcome-based approach is useful for improving employee engagement. By examining the experience of one company, Coca-Cola Hellenic, you can see the benefits of doing multiple waves of employee engagement research.
Posts Tagged ‘inter-office communication’
Benefits of Multiple Waves of EEM Research
Thursday, October 8th, 2009Combating Miscommunication in the Workplace
Wednesday, September 16th, 2009
In many organizations, miscommunication acts like an undercurrent of inefficiency, tugging away at limited resources and dragging down performance. Although its pull may seem slight, miscommunication between staff can have unexpectedly disastrous effects. Miscommunication among healthcare employees, for instance, often leads to improperly written prescriptions. According to the Joint Commission, such miscommunication “harms an estimated 1.5 million people in the United States each year, [and results] in upward of $3.5 billion in extra medical costs.” In this way, miscommunication can affect an entire organization, through outcomes like incorrectly ordered materials and other production breakdowns. Furthermore, employee engagement wanes in the face of poor communication. This is because employees who don’t have a strong understanding of their own role often struggle to stay passionately dedicated to their work. When they feel they cannot excel due to communication issues beyond their control, cynicism often poisons an employee’s mindset.