American inventor Charles Kettering once said, “A problem well stated is a problem half solved.” This maxim is as relevant to business success as it is to invention. Business growth is often fueled by customers who clearly, honestly report problems. We might tack on an addendum for business: A problem immediately relayed is often more easily resolved. In an ideal world, managers would know about each customer complaint mere moments after it had been lodged. To appreciate how such real-time feedback can impact customer engagement, let’s review a case study: Schlesinger Associates.
Posts Tagged ‘real-time feedback’
Schlesinger Associates: Real-Time Feedback from CEM Solution Helps Company Stay on Top
Thursday, October 22nd, 2009Creating Community at Work
Thursday, May 28th, 2009Employees choose how much extra time and effort they will spend on work after fulfilling their minimum performance expectations. When companies foster engaging environments where workers feel connected to their work and co-workers, employees will put in more effort to produce outstanding work. As such, creating a feeling of community among workers is key to increasing employee engagement and productivity.