Better experiences – every customer and employee wants them, businesses want to provide them, and solutions providers promise them. But how does one actually track something as elusive as an “experience”? The following is an introduction to how we help companies measure their delivered experiences.
Posts Tagged ‘retention’
The People Metric: Measuring Experiences
Tuesday, January 31st, 2012Creating Community at Work
Thursday, May 28th, 2009Employees choose how much extra time and effort they will spend on work after fulfilling their minimum performance expectations. When companies foster engaging environments where workers feel connected to their work and co-workers, employees will put in more effort to produce outstanding work. As such, creating a feeling of community among workers is key to increasing employee engagement and productivity.